Order management

My order does not appear

There are several reasons why your order does not appear in the app. If the order does not appear, it is because we have not received it. This can happen when: You duplicated a product outside of the TPOP platform. A product duplicated outside the platform (directly in your Shopify/WooCommerce st

Placing a Sample Order

Place your sample order in just a few very simple steps. Are you 99% sure your products are amazing and want to be certain about it? We understand you; no matter the resolution of your screen, it can never give you a better idea than having a product in hand. We have a solution: sample ordering!

Time Before Production

Retention Period When an order is placed on your store, by default we wait 24 hours before acting on your order. Starting from the first subscription plan ("unlimited"), you can, if you wish, opt for a shorter period from your TPOP preferences, while taking into account the following: The retenti

Your logo on the packages

We love you a lot, you know that, so we decided to offer you this great way to work on your brand image (branding): we propose adding your logo to your packages. This option is available starting from the "Unlimited" subscription. Go to the TPOP app, then to your settings, and then to the "brandin

Do you send a confirmation email for an order?

Order Confirmation Emails When you place an order for print-on-demand products manually from your TPOP dashboard, a confirmation email is automatically sent to you. This email contains a summary of your order, including the reference number of the order and the customer's name, confirming that the

Adding a customer message

When placing an order on your store, on the cart page, your customers have the option to leave a note, a message. 🎁 This option is free The purpose of this space is to allow your customers to add a small note on the document accompanying each order (the packing slip): in this way, if it is a gift,

Things to do every day

We do our best for you, but you need to check a few small things every day. You know it, once the order is placed, we take care of everything else. To make the service as smooth and pleasant as possible for everyone, it is advisable to check your TPOP dashboard and verify the status of your orders

Order Packaging

(SPOIL: no plastic at TPOP) First of all, we pack each order with a lot of care and love, rest assured. On each package, your logo and the name of your store are printed (you just need to add your logo in the "branding" section of the platform). The slip inserted in each order indicates the summa

Edit an order

Your client wishes to change their shipping address for an on-demand print order: As long as the order is not marked "in production," go to your TPOP / POD Orders dashboard and click on the order number "Details." On the next page, you will be able to edit the shipping information. Your client wis

Order blocked: what to do?

What to do if my order is blocked? Address problem Simply correct the delivery address, then click the button to let us know that the address has been changed. Payment problem When we process your order for production, we attempt to charge you and collect the amount due for it. If the payment fai

Where is my order?

If you notice that one of your POD orders has been in production for several days and the status hasn’t changed, it’s important to contact us using the “Support for this order”, button located at the top right in the order details (POD Orders section). A window will then pop up on the right side of

Why can't a production order be cancelled

A production line that starts right away At TPOP, efficiency is at the heart of how we work. As soon as payment is made, your order moves into our automated system: it's sent to our workshops, files are generated, checked, sent for printing... Often in just a few minutes. From that moment, there's

Report a problem with an order

If you notice an issue with one of your POD orders — like a printing defect, an undelivered package, or any other incident — it’s important to let us know as soon as possible. To do this, go to the POD Orders section of your interface. Click on the relevant order, then use the “Support for this ord