Delivery and shipping

Delivery and Shipping of Your Orders

In addition to offering you a cardboard and paper packaging that is fully recycled/recyclable, we have chosen to ship your orders worldwide with La Poste, a French eco-responsible carrier, 100% carbon neutral. Regardless of the delivery location, La Poste will handle the transfer of the package to

How are package returns managed?

In case of an address or order error by your customer, such as size or color, you can ask them to return the product to you in order to then place a new manual order on our platform. On the other hand, if the error is on our part, then we will reship the product or the entire order at our expense.

Customer Package Loss

If a package is lost, we commit to resending the product or refunding the customer only after the carrier has officially declared the package lost. This provision does not apply to products marked as "delivered": if your customer indicates that they have not received their package but the tracking

Do you deliver to pick-up points?

We do not use this delivery method, simply for reasons of speed and security: we have always prioritized mailbox delivery for our users, which is much more efficient than anything else. This avoids issues related to parcels not claimed by your customers.

Customs Fees

Packages shipped outside the European Union are, depending on the destination country, subject to customs fees. These fees are calculated differently in each country, based on the value and type of product. It is the end customer, therefore your client, who is responsible for paying these import f

Which carriers do you use?

The best in the world of course: La Poste (French). We have chosen it from the beginning and we are proud today to have succeeded in building a solid and infallible partnership. We were looking for a "green" carrier and it seemed obvious to turn to this group, as it is recognized and often awarded

The tracking number is missing

If your order is marked as shipped in your TPOP dashboard but your tracking number is not added to your shop's order, it may be for 2 reasons: You have manually closed (processed) the order You have set up your external shop to automatically process orders: we will not be able to update the order

Package Returns

The shipping address displayed on the packages is your address, in order to strengthen your brand image (and to completely make TPOP invisible to your customers). You will be asked to provide an exact address in the “Preferences” section of your dashboard. It is important to enter a valid address:

Postal tracking of an order

To track your orders, you need to use our platform (the tracking on Shopify / WooCommerce / Etsy may not be up to date). Go to your order list and click on the order you want to track. Go to your TPOP fees / order list, then to the store of the order, then to "Order Details". You will find the tr

Worldwide Delivery

We deliver everywhere, or almost. That's how it is, we're not afraid: you have no limits to make yourself known worldwide. Only a few destinations are not deliverable (restrictions imposed by governments or inability to ship): Afghanistan, Cuba, Crimea, Iran, Libya, Sudan, Syria, and North Korea.