Order management

Finden Sie Antworten auf Ihre Fragen

Hilfe-Center | TPOP Hilfe-Center Go to TPOPGermanEnglishSpanishFinnishFrenchItalianDutchHomeAcademyPlatformNews

Access the client tracking page

Do you want to access the order tracking page as your customer can see it? This might be just to get a preview of it or to send it to them. It's very simple, go to the order page, then click on the badge at the top of the page. There you go.

Cancel an order

Your customer wants to cancel their order? If you want to respond favorably to their request and cancel it, it's simple. Go to the order, then click on the button at the top right, at the very bottom is the cancellation button (with a cross) for the order. Attention: in some cases, cancellation is

Print the delivery note

When a customer places an order on your store, we automatically generate the packing slip for you, in PDF format. This document can be included, if you wish, in the orders you ship yourself: it is the order summary, but without any pricing information. It is therefore quite different from an invoic